Sabtu, 26 November 2016

ASKING AND GIVING OPINIONS

·         Opinion includes the words of opinion and argument/ reasons.
 ·         Opinion dialogue is a dialog consists of two persons or more who have opinion each others. It can use the expressions, such as in my opinion, in my view, I think etc.
 ·         Argument dialogue is a dialog that states the arguments or reasons. It can use the words such as first, second etc for arranging arguments.

Asking Opinion

Formal
·         Have you got any comments on …..
·         Do you have any idea?
·         Do you have any opinion on ……
·         Would you give me your opinion on……….?
·         What is your reaction to ……
·         What is your opinion about……….?
·         What are you feeling about………….?
·         What are your views on……….?
Please give me your frank opinion?
Informal
·         What do you think of…….?
·         What do you think about………?
·         What is your opinion?
·         Why do they behave like that?
·         Do you think it’s going?
·         How do you like?
·         How was the trip?
·         How do you think of Rina’s idea ?
How do you feel about this dicition?

Giving Opinions

Formal
·         I personally believe …..
·         I personally consider ….
·         I personally think /feel ….
·         I hold the opinion ….
·         My own view of the matter is ……
·         Well, personally …….
If I had my view, I would …..
Informal
·         I think I like it.
·         I don’t think I care for it.
·         I think it’s good/nice/terrific……..
·         I think that awful/ not nice/ terrible…………
·         I don’t think much of it.
·         I think that……..
·         In my opinion, I would rather……….
·         In my case …..
·         What I’m more concerned with ….
·         What I have in my mind is………
·         The way I see is that…………
·         No everyone will agree with me, but ….
·         To my mind …..
From my point of view ….

Dialog Example
Mr. Zoe  :  What do you think of my new house?
Shane     :  It is beautiful. I think. Oh you have many novels in your new house.
Mr. Zoe  :  Yeah, some. I like Andrea Hirata’s novels.
Shane     :  How do you feel about Andrea Hirata’s novels ?
Mr. Zoe  :  I feel they are great novels.
Shane     :  Yes, you are right. I think it is going to rain.
Mr. Zoe  : I don’t think so. Look outside at the sky! It’s so clear. No clouds there.
Shane     : But I watched the weather forecast yesterday. It said that today is going
to rain. OK Mr. Zoe see you.


Discussing Progress


How To Lead a Discussion
Classroom discussion is a time-honored way to learn. It is also an evidence-based way to help students retain information, pay attention, and gain real insight. However, if you’re a discussion leader, you may be nervous. Preparing for, opening, and continuing a great discussion is a skill you can learn. These steps advise you on every aspect of leading a good discussion, from keeping everyone engaged, to managing strong personalities, to wrapping up the discussion. So if you find yourself needing to lead a class in college or high school, or if you are simply interested in alternative ways of learning, practice these skills and make them your own. Soon you will be on your way to leading engaging and thought-provoking discussions where everyone learns -- including yourself!

1.  Ask a question that inspires a productive conversation. 
The best questions are neither too open-ended nor too limited. "Yes or No" questions halt discussion, while overly broad questions (such as "What do you think about Romeo and Juliet?") questions also tend to discourage discussion. The best questions are balanced; they are open enough that there seem to be a few good answers, yet closed enough that people know how to approach them, and feel motivated to start talking.
For example, suppose you’re discussing Romeo and Juliet. You may start by asking, "In what ways does the Friar make mistakes in guiding Romeo? In what ways does he succeed?" This question doesn't feed any answers, but leads students in a productive direction.

2.  Be prepared. 
As the discussion leader, you should come into the meeting with several "big" questions. Be prepared to ask the next one when discussion dies down, when people need more food for thought. The more prepared you feel when you walk into a classroom, the more confident you’ll look. If you look confident in your ideas and your approach, students will be more likely to respect you and to cooperate.
·         It can be helpful to give participants 1-2 questions in advance to give them more time to provide thoughtful contributions when the discussion comes.
·         Also, it can be helpful to give participants the questions you'll discuss in class, on paper, or on the board. Some students learn better and think more effectively if they have the questions out in front of them. This can also be an excellent reminder of the main question for the day.
·         In a 2 hour discussion, 2-5 good questions should suffice. It is also good to have 2 or 3 smaller sub-questions for each main question. However, you should prepare for at least 1.5 times as much material as you think you’ll cover, just in case students are particularly reticent that day or in case one line of inquiry wasn’t as fruitful as you thought it was.

3.    Provide clear guidelines for participation.
Everyone knows how to have a conversation; but a thoughtful discussion is more intentional and more focused than just a chat. If you want to start the conversation off on the right foot, then let the students know exactly what your expectations are. Should students raise their hand before speaking? Or should they speak freely without raising their hands? Should they use "Mr." and "Ms." when addressing their fellow students? These details clarify expectations and hence increase student confidence. You might also coach students on how to avoid personal biases in their responses, or any terms to use or avoid, and what to do if the discussion gets heated.
·         If you have a handout with “Dos”and “Don’ts” listed on it, this can help students stay on track, too.

4.  Provide a shared frame of reference, such as a book, video, or other media. 
It’s important for you and the students to have something you can all talk about before you begin the discussion. This can be almost anything: the assigned reading for that day’s class, a news story or poem, a work of art, or even a natural object like a sunset. The important thing is that you and the students share a common object of study so the discussion can be concrete instead of wallowing in abstractions.
·         Make the expectations for being prepared clear. If you don’t have incentive for students to do the homework or consequences for students who are unprepared, then they’ll be less likely to come to class with fresh, exciting ideas.

5.  Maintain enthusiasm for the topic. 
One way to make sure that the discussion goes well is to show your enthusiasm for the subject right from the beginning. If you have engaged body language, are alert and energetic, and show how the topic is important to your life and the lives of the students, they’ll be much more likely to be engaged.
If they think that you’re tired, apathetic, or just trying to get the discussion over with, then they’ll be less likely to care.
·         Even if a topic isn’t inherently fascinating, don’t try to cushion the blow by saying, “I know this isn’t that exciting, guys…” Instead, show that the topic is worth caring about; your students will follow.
·         Sometimes, showing that something has real-world applications can help your students care about it. If you’re studying a historical event, for example, then starting off the class with a news article about an event with similar themes or values behind it — such as current protests against discrimination in relation to race riots of the 1960s — can help students stay engaged.

6.    Define key terms. 
One helpful way to begin the discussion is to define any key terms that may be useful to your students throughout the discussion. For example, if you’re giving a lesson on poetry, you can discuss simile, metaphor, allusion, or any other literary devices that are central to the poem.
If all of your students feel like they’re on the same page and have a strong foundation before they begin the discussion, then they’ll be much more confident about participating.
·         Even if it feels like you’re oversimplifying things a bit, it’s better to have everyone on the same page before the discussion really kicks off than to lose a few students. Some students may be too shy to admit they’re confused about some of the more simple terms, and it’s important to explain them before you can move forward.

7.  Present yourself well. 
In order to lead a meaningful discussion, you should strike a balance between confidence about what you know and a willingness to learn more. A discussion is an adventure -- you may not know exactly where it will go, but you can lead the way. If you are willing to be vulnerable in showing that you don't know everything, students will be more likely to be vulnerable too.
·         Present yourself as a professional in dress and body language: stand tall, make eye contact, and smile. 
·         Be genuinely excited about your students’ ideas to help generate enthusiasm for the topic. Point out great comments and ask the student to repeat it. They may not even realize that they made a great comment!

http://www.wikihow.com/Lead-a-Discussion

Describing Trends

A trend is what's hip or popular at a certain point in time. While a trend usually refers to a certain style in fashion or entertainment, there could be a trend toward warmer temperatures (if people are following trends associated with global warming).

A trend simply reflects what seems to be going around at any given time. A trend can be in any area and doesn't only reflect fashion, pop culture and entertainment. There can also be a trend in the stock market to be bullish or bearish, depending on economic indicators, or a political trend reflecting a nation’s current mood. Some trends are fun, some fabulous, some appalling, but however long they last, you can be sure there will always be a new trend coming along to replace the old.
Contoh Jam Tangan yang lagi nge-Trend di 2016

Jam tangan pria yang terkoneksi dengan berbagai aplikasi tampaknya akan menjadi tren tahun ini. Aplikasi yang akan terkoneksi misalnya petunjuk arah angin, maps, pemantau cuaca,  fitur alarm, dll.
Tren memang selalu berkembang dan berubah seiring waktu dan permintaan pasar. Tapi, tidak ada salahnya kan untuk mencoba membeli beberapa jam tangan pria baru untuk menyempurnakan tampilanmu tahun ini? Saran dari Mister, utamakan kualitas dibandingkan kuantitas ya,


https://www.vocabulary.com/dictionary/trend
Invitation and Offers

Invitation

An invitation is a request, a solicitation, or an attemp to get another person to join you at a specific event. You need aninvitation to go to the Academy Awards, even if you’re George Clooney
When you ask people to attend a party, visit your beach house or witness your marriege, you invite them — using the verb — and you've given them an invitation. An invitation can be delivered as a verbal request, a beautifully engraved card, or even puffs of smoke behind an airplane.

Offers
An offer is a statement of the terms which the client (the offeror) is prepared to be contractually bound. The offer must be complete, specific and capable of being accepted. It must include the fundamental terms of the agreement with the intention that no further negotiations are to take place. Client offer contractor the work and therefore the contractor must carry out the work under the client’s terms and conditions. It is possible to make a conditional offer. The effect of this is that an offer cannot be accepted if the condition has not been satisfied. For example the client requires the contractor to have a specific tool or machine before an offer can be made.
Example for invitatiton Birthday



Inquiry Letter and Order Letter

Inquiry Letter is a letter written to request information and/or ascertain its authenticity. A letter of inquiry deals with various matters like job vacancies, funding, grants, scholarships, projects, sales, pre-proposals and others. The term is common in various business setups as it implies fund request or pre-proposal information. Owing to this usage, the term may be considered exclusive to these setups alone. But that is not the case, to this effect the below definition offers a justified meaning.
Inquiry Letter Definition
A document requesting information sent on behalf of an individual or an organisation for their own respective purposes, which can be mutually beneficial to the recipient and the sender.
The term ‘Inquiry’ is same as ‘Enquiry’. The former is more commonly used in U.S. and the latter one is more common in U.K. There are some other terms which represent the letters; these areLetter of Intent, Letter of Interest, Query letter, Prospecting Letter, Pre-proposal Letter andConcept Paper. The term ‘Cover Letter’, ‘Business Letter’, ‘Request Letter’ and ‘Sales Letter’ is also applied to an inquiry letter especially when the objective is same as that of letter for inquiry.
A letter of inquiry serves to facilitate business operations and satisfaction of the sender. Inquiry letters remove any misunderstanding and are time savers, especially when two parties want to reach an understanding. The communication towards this effect resolves the issue without any delay. With relation to it being a ‘Pre-proposal letter’, the inquiry letter is also termed as a ‘Condensed Version of a Proposal’. It is the outcome of the purpose of the letter which highlights the points of a proposal instead of a full-fledged proposal.
On an individual’s basis, these letters are sent to companies that are willing to hire but haven't advertised job openings. It can also be a letter addressed to editor in-charge of a publication proposing certain literary work. It can be a letter from a student who is vying for a seat in a college or a business that provides an internship. So, the objective of an enquiry letter is same but its projections and audiences are different. Same goes for its method of delivery, it can be sent via paper mail or electronic mail.
Inquiry Letter
Ref : DR/RC
November 21th, 2016
Furniture World
Jl. Raya
Jakarta

Dear Mr,
We saw your advertisment in the Furniture World’s brochure a few days ago interested in your some sofa product.
Please let us have the details of your product together with the sample, terms of payment and the price list. If the quality is satis factory and the terms are reasonable, we will place a large order soon. Could you give us details of discount and the fastest delivery please
We hope to receive your replay soon.
Your Faithfully,
Aji Nugrahadi

Order Letter

      a letter of order is a document that confirms the details of a purchase of goods or services from one party to another. It usually includes more information about what you are ordering, like quantity, model number, or color, the payment terms, and the matter in which the products are to be shipped. When the recipient receives this letter, they will process the order and send the merchandise.


Order Letter Definition

      An “Order” is an expense for the person placing the order and an income for the one getting it. But this is not all. The company that bags the order has to fulfill lot of commitments to ensure that it has a satisfied customer, which can be an individual or another company. Timely delivery of the order, quality of delivery and after sale service – are all part and parcel of getting an order.

      An Order Letter is the one that is written by the person/company placing the request of purchase from another company. This letter comes into action only when a detailed study of the desired product has been done in the market and based on promised service, quality and price of the product, a decision for a purchase has been made.

     An Order Letter should be drafted very carefully as it needs to pen down all the terms and conditions of the purchase for the benefit of both involved parties. It should have details such as product specifications, quantities, price agreed upon, delivery date, late delivery clauses, etc. It should be addressed to the person responsible for the execution of the order with a copy to the head of department. Since it is totally an official letter it should be typed..

Order Letter
Your ref: JS/MM/12R
Our ref: SR/PM/17C
Desember 1st, 2016

PT. Furniture World
Jl. Raya
Jakarta

Dear Mr,
We would like to purchase twenty two (22) Mellow White Leather Sofa (Model #43423)..
We hope to receive this order no later than December 3rd. Attached to this letter please find our preferred shipping method and receiving address.
Please confirm that you received this order by calling us at 232-231-4563 anytime during business hours, Monday to Friday.
Thank you for your cooperation
Your Faithfully,
Aji Nugrahadi



Jumat, 25 November 2016

Visual Information

Definition
Use of one or more of the various visual media with or without sound. Generally,visual information includes still photography, motion picture photography, video or audio recording, graphic arts, visual aids, models, display, visual presentation services, and the support processes. Also called VI.


Visual Information about Organizational Structure
            An organizational structure defines how activities such as task allocation, coordination and supervision are directed toward the achievement of organizational aims.[1] It can also be considered as the viewing glass or perspective through which individuals see their organization and its environment. Organizations are a variant of clustered entities
An organization can be structured in many different ways, depending on its objectives. The structure of an organization will determine the modes in which it operates and performs.
            Organizational structure allows the expressed allocation of responsibilities for different functions and processes to different entities such as the branch, department, workgroup and individual.
Organizational structure affects organizational action in two big ways:
First, it provides the foundation on which standard operating procedures and routines rest.
Second, it determines which individuals get to participate in which decision-making processes, and thus to what extent their views shape the organization’s actions.

Example of organizational structure of a company





Introducing Yourself and Other


Maybe....
 you just stand there and don't really know how to begin when you want to introduce yourself or someone else to an English native speaker. Your intention, however, was to leave a lasting first impression at the beginning of a conversation. The following phrases will help you to introduce yourself both casually and confidently. If someone is introduced to you, you may reply "Nice to meet you" and introduce yourself afterwards
Introducing yourself is much more than saying your name; it’s a way to connect with someone new by exchanging words and often, physical contact. Introducing yourself to strangers can be tricky because what you say depends entirely on the context. You may introduce yourself differently depending on whether you are addressing an audience before you give a speech, meeting someone at a networking event, or just starting a conversation with a new person at a party. What is important is to introduce yourself in a way that is appropriate and makes people like and remember you.

Introducing Yourself

“Hello, my name is...”, “Hi, I’m....”, “Hello (your name)” “Good afternoon. May I introduce myself? My name is... (formal)

Introducing Other People to Someone

If you want to introduce an acquaintance, a friend, a relative or a colleague to someon, you may do so by using the following phrases.
“ I’d like you to meet my friend/colleague/brother..”, “This is my friend”, “May I introduce... to you? (formal)”, “Have you met...?” “This is”
Reference :

Making and Receiving Telephone Calls

Making Phone Calls
Introducing yourself
Good morning/afternoon/evening. This is Mike at (company name)/Mike from (department name). Could I speak to (person you’re calling for)?
Good morning/afternoon/evening. This is Mike at (company name)/Mike from (department name). I’m calling about/because…

When the person you want to speak to is unavailable

Can I leave a message for him/her?
Could you tell him/her that I called, please?
Could you ask him/her to call me back, please?
Okay, thanks. I’ll call back later.

Dealing with bad connections

I think we have a bad connection. Can I call you back?
I’m sorry, we have a bad connection. Could you speak a little louder, please?
I’m sorry, could you repeat that please?

Ending the call

Thank you very much. Have a good day.
Thanks for your help. Have a good day.

Receiving Phone Calls

Answering the phone

Company ABC, this is Mike. How may I help you?
Good morning/afternoon, Company ABC. How may I help you?
Purchasing department, Frank speaking.   
Note: If we are taking an external call and talking to a customer, “How may I help you?” is common. If we are taking an internal call, we normally do not say “How may I help you?” For internal calls, saying your name and your department is usually sufficient.

Getting the name of the caller if he/she doesn’t give it to you

May I have your name please?
Who am I speaking with?
May I ask who’s calling?

Responding to a caller’s request

Sure, let me check on that.
Let me see if she’s available.
Sure, one moment please

Asking someone to wait on the line

Can I put you on hold for a minute?
Do you mind holding while I check on that? (or “handle that for you,” “check to see if he’s available,” etc.)

Taking a message

He’s/she’s not available at the moment. Would you like to leave a message?
He’s/she’s out of the office right now. Can I take a message?

Dealing with bad connections/wrong numbers

I’m sorry, we have a bad connection. Could you give me your number and I’ll call you right back?
I think we have a bad connection. Could you speak a little louder, please?
I’m sorry, could you repeat that?
I’m sorry, you have the wrong number.

Ending the call

Is there anything else I can help you with?…Okay, thanks for calling. Have a great day.
Is there anything else I can do for you?…Okay, have a good day.

www.businessenglishresources.com/31-2/student-section/business-vocabulary/expressions-for-making-and-receiving-phone-calls/